How Do I Improve My Personnel Management Skills?

Active listening and response is an important component of personnel management.
Article Details
  • Written By: Lisa Mooney
  • Edited By: A. Joseph
  • Last Modified Date: 27 October 2014
  • Copyright Protected:
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A successful manager leads confidently because he or she is secure in essential personnel management skills. For the manager who wants to continually improve at his or her job, there are many avenues to develop. He or she can focus on trust, communication, organizing, goal-setting, empathy and flexibility. It takes practice and patience to become proficient in these areas.

Trust is key in the relationship between a manager and an employee. The successful supervisor is consistently honest with workers. He or she does not mislead employees during tough times within the company or make promises that he or she knows will be impossible to keep. A personnel manager must also trust the employees. He or she needs confidence that the people who have been hired will behave professionally in all aspects of their positions.

Communication in the workplace cannot be overemphasized. Active listening and response can shape the entire relationship between a supervisor and staff members, so it is one of the most key personnel management skills. A manager must learn to fully devote his or her attention to the employee with whom he or she is conversing. He or she must practice true listening by clearing his or her mind of everything except what the employee is saying and then providing a thoughtful response.


Organizing and goal-setting provide a template for workers to follow. A good manager organizes the work and assigns employees particular tasks based on reaching certain objectives for the company. Developing personnel management skills so that employees accept and implement your vision for projects is essential. This practice of creating an overall strategy for a business requires trial and error followed by refinement.

A good supervisor sees his or her employees as real people and not robots simply performing tasks. This supervisor knows how to empathize with his or her staff so that each employee knows that he or she is valuable and supported. Not only does the manager listen to the workers, he or she also helps resolve issues and concerns when they are presented to him or her. The manager works together with the staff member to find the best solution for everyone involved.

Flexibility is another of the essential personnel management skills required in the world of business. Managers need to consider multiple perspectives and yield to those that are in the best interest of everyone. Such areas will likely include staff schedules, worker assignments and staff availability. A strong manager will be flexible so that all workers receive the respect, attention and accommodations they deserve.

Personnel management skills define the nature of a business. Supervisors are responsible for taking care of their employees so that the workers perform at the highest level, experience satisfaction in their work and are loyal to the company. Personnel managers should focus on building trust, successful discourse, planning and demonstrating their appreciation for employees through empathy and flexibility.


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